Terms of Service

Last Updated: 8 October 2026

Welcome to musbus UK.

This website, www.musbus-uk.com, is operated by Shanghai Xinyi Trading Co., Ltd., a company registered in China, trading under the brand name musbus.

These Terms of Service govern your use of our website and purchases made through our online store.

By using our website or placing an order, you agree to these Terms, subject to your statutory rights under applicable UK law.

Please read these Terms carefully before making a purchase.

1. About Us

musbus offers practical delivery accessories, including insulated food delivery bags, reusable drink carriers and related products.

Our online store serves customers in the United Kingdom.

Legal Business Name: Shanghai Xinyi Trading Co., Ltd.

Brand: musbus

Country of Registration: China

Business Address: Room 2409, No. 3, Lane 1344, Changde Road, Putuo District, Shanghai 200060, China

Email: musbus@aliyun.com

Website: https://www.musbus-uk.com

2. Online Store Terms

By using our website, you agree to use it only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities.
Attempt to interfere with website security or functionality.
Introduce viruses, malware or harmful computer code.
Use our website in a way that violates applicable laws.
Reproduce or commercially exploit protected website content without authorisation.

We reserve the right to restrict access where reasonably necessary to protect our website, customers and business, subject to applicable law.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices are accurate.

Our products include insulated food delivery bags, reusable drink carriers and related accessories.

Product images are intended to represent the appearance and features of our products accurately.

Minor differences in colour may occur due to lighting conditions or individual screen settings.

All products supplied must conform to their descriptions and applicable consumer protection requirements.

Product availability is subject to stock levels.

We may update product descriptions, specifications or availability without affecting orders already accepted.

4. Pricing and Payment

All product prices are displayed in British Pounds Sterling (GBP).

Prices displayed to UK consumers include applicable taxes where required by law.

Any additional delivery charges will be clearly displayed before an order is confirmed.

We reserve the right to change product prices for future purchases without prior notice.

Price changes will not affect orders already accepted by us.

Payments are processed through the payment methods available at checkout.

5. Orders and Acceptance

When you place an order, you may receive an automatic acknowledgement confirming that your order has been received.

An order acknowledgement does not necessarily mean that your order has been accepted.

A binding sales contract is formed when we send an order acceptance or dispatch confirmation.

We reserve the right to decline an order before acceptance for legitimate reasons, including:

Product unavailability.
Payment authorisation issues.
Genuine pricing or product information errors.
Suspected fraudulent transactions.

If we cannot accept an order for which payment has already been collected, we will issue a refund without undue delay.

6. Shipping and Delivery

Orders are fulfilled from our UK-based warehouse, subject to stock availability and applicable delivery arrangements.

We aim to process and dispatch orders within the estimated timeframe provided at checkout or in the order confirmation.

Delivery options, applicable shipping charges and estimated delivery times will be communicated before the order is completed.

We aim to deliver orders within the agreed delivery period.

Unless a different delivery period has been agreed, goods will be delivered within 30 days in accordance with applicable UK consumer law.

If a delivery is delayed or a parcel is lost, please contact us for assistance.

Further details can be found in our Shipping Policy.

7. Returns, Cancellations and Refunds

We aim to provide customers with a satisfactory shopping experience.

Under applicable UK consumer law, customers purchasing goods online generally have the right to cancel eligible orders within 14 days after receiving the goods, without giving a reason.

Customers who wish to exercise their cancellation rights should contact us using the email address provided below.

After notifying us of a cancellation, goods should be returned within the applicable statutory return period.

Refunds will be processed in accordance with our Return & Refund Policy and applicable UK consumer protection law.

Nothing in our policies limits your statutory rights regarding faulty, damaged or incorrectly described goods.

Please refer to our Return & Refund Policy for further details.

8. Consumer Rights

Nothing in these Terms excludes or restricts your statutory consumer rights.

Under the Consumer Rights Act 2015, goods supplied to consumers must be:

Of satisfactory quality.
Fit for their intended purpose.
As described.

If goods do not meet these requirements, customers may be entitled to remedies such as a refund, repair, replacement or price reduction, depending on the circumstances and applicable law.

9. Customer Information

You agree to provide accurate and complete information when placing an order.

This includes your name, billing information, delivery address and contact details.

If you discover an error in your order details, please contact us as soon as possible.

We will make reasonable efforts to assist with corrections before dispatch.

10. Intellectual Property

All applicable trademarks, brand names, logos, product photographs, written content and graphics displayed on this website belong to musbus or their respective rights holders.

Website content may not be reproduced, distributed or commercially exploited without prior authorisation, except as permitted by applicable law.

11. Third-Party Services

Our website operates using the Shoptop e-commerce platform and may use third-party payment, logistics and technology service providers.

Certain third-party services may be subject to their own terms and privacy policies.

We remain responsible for our contractual and statutory obligations to customers where applicable.

We encourage customers to review relevant third-party terms when using external services.

12. Privacy and Data Protection

We respect customer privacy and handle personal information in accordance with applicable UK data protection laws.

Personal information collected through our website is processed as described in our Privacy Policy.

Please review our Privacy Policy for details about how personal information is collected, used, stored and protected.

13. Website Availability

We aim to ensure that our website remains available and functions correctly.

However, temporary interruptions may occur due to maintenance, technical problems or circumstances beyond our reasonable control.

We will take reasonable steps to address issues affecting website functionality.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, we do not exclude or limit liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Any other liability that cannot lawfully be excluded or restricted.

Nothing in these Terms affects your legal rights in relation to products purchased from our website.

15. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business operations, services or applicable legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively alter the terms of orders already accepted unless required by law or otherwise lawfully agreed.

16. Governing Law

These Terms are subject to applicable UK consumer protection laws.

Nothing in these Terms deprives customers of mandatory consumer protections or rights to bring legal proceedings in the courts available to them under applicable law.

17. Contact Information

If you have any questions about these Terms of Service, please contact: